1. Overview

We offer free shipping on all orders over $35. This Shipping Policy applies to all purchases made through our online store. We ship thermostats and related accessories to addresses within the United States only. At this time, we do not offer international shipping.

By placing an order on our store, you agree to the terms outlined below.

 

2. Order Processing Times

Orders are processed Monday–Friday, excluding federal holidays.
Most orders ship within 1–2 business days.

During peak periods (seasonal sales, holidays, promotions), processing may take an additional 1–2 business days.

You will receive an email confirmation when your order is placed and a shipping notification with tracking information once your order has shipped.

 

3. Shipping Methods & Delivery Times

We ship using major carriers including FEDEX, UPS, USPS, and Amazon Fulfillment.
Typical transit times: Standard Shipping (3–7 business days)

Actual delivery times may vary depending on carrier delays, weather conditions, or routing issues.

 

4. Shipping Rates

Free shipping on orders over $35.
A $4.99 shipping fee applies to orders under $35.

 

5. Shipping Restrictions

We currently ship only within the 50 United States.

We do not ship to:
U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands)
APO/FPO/DPO addresses
International destinations

 

6. Address Accuracy & Undeliverable Packages

Please ensure your shipping address is correct at the time of order.
Shipping address changes cannot be made once an order has been processed.

If a package is returned to us due to an incorrect or incomplete address:
We will contact you for an updated address.
You may be responsible for additional shipping charges.

 

7. Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear on the carrier’s system.

 

8. Delivery Issues

Lost or Stolen Packages

If your tracking shows “delivered” but you cannot locate your package:
Check with neighbors or building management.
Verify the delivery address.
Contact the carrier for further investigation.

If the carrier confirms non-delivery (lost package), please contact us at "contact@luxproducts.com" with your order number and we will assist with a replacement or resolution.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days via "contact@luxproducts.com" with your order number and clear photos of:

The outer packaging
The damaged product
The shipping label

We will arrange a replacement under warranty where applicable.

 

9. Split Shipments

Though not common, if your order includes multiple products they may be shipped in separate packages depending on availability. You will receive tracking information for each individual shipment even if they are the same item number.