Throughout the purchase process and well into ownership, we pride ourselves on delivering an exceptional customer experience. At Lux Products, we appreciate the fact that our products become a part of your home; we also know that our products are important to your family’s comfort. We take pride in everything we do and know we’ve done our job well when you don’t need us. However, we’re there for you with our US based customer service and technical team when and if you do need us. We also have convenient online resources right here on our site for answers to your questions.